SnackVerse enters administration while telling subscribers it is business as usual
SnackVerse Ltd, a monthly snack box subscription service with a London address, went into administration on 2 November, with Kieran Bourne of Cromwell & Co Insolvency Practitioners appointed administrator in the High Court at Birmingham. Its website still tells subscribers it is trading normally, and nothing has been said about refunds or how to cancel a subscription.
A notice of the appointment appeared in The Gazette, the Daily Express reported on 9 November. SnackVerse, set up in 2022, posts subscribers a box of snacks from a different country each month and says it has sent out more than two million boxes. It had about 248,000 followers on Facebook, according to the Express.
A pop-up on the company's website has nonetheless told customers the business is fully operational and trading as normal, the Express reported. Neither SnackVerse nor the administrator had answered the paper's questions. No statement has been published on whether monthly payments are still being taken, whether boxes already paid for will be posted, or how subscribers can cancel or get their money back. One Trustpilot review posted on 9 November complained of an order botched twice and a cancellation request that was never dealt with.
The Advertising Standards Authority has ruled against SnackVerse twice this year. In May it found a page of past country-themed boxes misleading, after a subscriber who had not received them complained and the company could not show that subscribers had got them. On 9 October it added a finding that a "50% OFF" offer ran with a countdown clock that started again once it reached zero. Because SnackVerse gave no assurance it would change its website, the ASA lists it as a non-compliant online advertiser.
The administrator has not published proposals, a timetable for creditors, or figures for staff, subscribers or debts.
Why it matters: Subscribers billed monthly are paying a company in administration with no word yet on deliveries, cancellations or refunds. Card chargebacks for goods that never arrive usually have to be raised within about 120 days, the Financial Ombudsman Service says.
If this affects you
- The Advertising Standards Authority's list of non-compliant online advertisers records two findings against SnackVerse Ltd, made on 29 May and 9 October 2026. asa.org.uk
- The Financial Ombudsman Service says a card chargeback can be raised when paid-for goods never arrive, usually within around 120 days. financial-ombudsman.org.uk
- Section 75 of the Consumer Credit Act covers credit card purchases with a cash price of more than £100 and not more than £30,000, according to the Financial Ombudsman Service. financial-ombudsman.org.uk
Sources
- Food box delivery plunges into administration - 'million of orders'Daily Express (via AOL), Nov 9